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Handling multi-generational workforce |
| The topic for the month
of September was as follows: |
| Today's workforce is made up of a
diverse, complex collection of employees who belong
to different generations, and have different needs,
experiences and expectations. These four generations
are defined as the Veterans (born
before 1945), the Baby Boomers
(born 1945-1964), Generation X
(born 1965-1980) and Nexters
(born 1980–2000). The challenge for any organization
today is to harness the diverse talents of multigenerational
groups to enhance productivity and retention. The
challenge for HR is to manage this multigenerational
workforce. For example, how does one handle a conflict
between a young fresh MBA and a supervisor who is
50 years old ? How can an environment be created
where they can work together and can maximize from
each others strengths? |
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In today's workplace, diversity has many faces,
and younger employees often have sharply different
values and goals than preceding generations. The
following tips were shared by the members which
can be offered as management strategies for embracing
awareness and applying knowledge to bridge intergenerational
challenges.
Managers should :
- Accommodate employee differences.
- In order to resolve generational conflict,
it is important to understand where the individual’s
perspectives and differences originate from
and the demands / nature and style of each generation
(some needs of each generation type are also
attached for reference and greater understanding).
Ensure that supervisory training should be imparted
with regards to what motivates each generation
and what style of management is most effective.
Supervisors should define their role clearly
and be transitioned into a more contemporary
practice of personal coaching and continuous
feedback in today’s fast paced competitive
environment.
- Create workplace choices. Develop and maintain
a supportive environment for older employees,
and consider retraining where appropriate, as
an investment. Older workers add value to an
organization.
- Operate from a sophisticated management style
and use a situational leadership style to accommodate
many workplace situations and issues.
- Respect competence and initiative.
- Nourish retention.
- Ensure that the company policies are applied
and enforced consistently across the organization.
- Refine company’s mentoring program and
find ‘champions’ in each age group.
- Must connect with their employees.
- Establish team incentives.
- Hold regular departmental meetings and discussions.
Managers should start with the business cases
first and end with celebrating differences through
informational and fun programs reaching every
generation in the workplace.
- Spread the word of valuing generational differences
through various workshops, letting everyone
know that the contributions of each generation
are vital to the success of the company. HR
managers should put together a game of ‘generation
jeopardy’ as part of the workshop and
have a company wide competition covering the
differences, commonalities and contributions
of each of the four generations.
- Myers-Briggs Type Indicator could be a good
assessment tool for starting of a discussion
and facilitating an understanding amongst the
group.
- dentify the commonality amongst various groups
and tap onto their strengths.
- Be responsive and transparent to peoples
needs by improvising their people skills.
- Walk the talk
- Focus on engagement and learning
- Re-evaluate their methods of training from
time to time to serve the needs to each generation.
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" Sometime we stare so long at a door that is closing that we see too late the one that is open." |
| Alexander Graham Bell |
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| Flexible spending account |
| Account that allows employees to contribute pretax dollars to buy additional benefits. |
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